How will we work together?
A renovation is a major project and requires a lot of your focus and attention. We trust you to participate fully in the process from the earliest possible time, so that decisions are well thought through, saving you time and money. We also trust you to be open and honest about your budget (and any other constraints) from the beginning, so we can create the best design for your needs.
In return, you can expect us to be open and honest with you, and to keep you fully informed every step of the way. We wIll keep you up to date with what is happening onsite through weekly or fortnightly site meetings and project management software, so you can log in to see any photos or site communications, including budget and invoice updates along with programme progress or changes.
With nearly 20 years in the building trade, you can trust us to get the job done the right way. What you find on Google is often outdated or does not apply to New Zealand building conditions and regulations.
A building site is a dynamic environment, and we are constantly juggling tradespeople and deliveries. Please don’t worry if something doesn’t appear on site exactly on the scheduled day – if there is going to be a major delay, we will always talk to you.
Can I use my own sub trades?
Over the close to 10 years that we have been in business we have built up solid relationships with sub trades who we know and trust. We rate the quality of their work, we know they’ll do what it takes to complete your project and we know they’ll work well with the rest of the team, leading to a happy harmonious site where everyone is striving for the same goal.
One of the reasons we are able to quote so competitively is that we are often working on multiple building projects at any one time. Hiring sub trades across projects makes it more efficient and cost-effective for you. It also allows us to shift sub trades between projects, should timeframes in your project shift.
In our experience, bringing in your own sub trades adds significant hassle and disruption to the flow of the build and is a false economy. It’s often harder for other contractors to work in with our building schedule, leading to delays that cost time and money, and disrupt the build schedule.
From experience, we know it takes a lot of our time to manage outside sub trades, so we have to charge an additional fee. Take into account your time finding the right people, sourcing quotes and meeting sub trades on site or chasing them if they don’t turn up when they say they will, and the net amount saved can be very small for the extra hassle.
Finally, work carried out by sub trades is not covered by our building guarantee. If anything goes wrong, Leonard Construction is not responsible for the work – and this becomes a problem if sub-standard work has a knock-on effect on other aspects of the job. Using our sub trades gives you peace of mind that you are covered by our HALO guarantee and if anything goes wrong, we’ll sort it out for you.
Can I do the painting myself?
Sounds easy right? In reality, painting is a big job and a specialist skill and it can be hard to find the time to complete the work yourselves around the demands of work and kids. (Think evenings, weekends, and annual leave days wielding a paint brush… while the other sub trades wait for you to finish the job.)
Exterior painting impacts on the weather-tightness of the building, so it is really important that you leave that to the professionals or it could impact on your building guarantee. Finally, a poor finish leaves your brand new spaces looking less than their best.
Remember why you chose us… to take the stress out of the process and to get the job completed in a timely and cost effective manner.
Can I supply some items?
In our experience it is best that we organise and provide any fixtures and fittings, so no hold ups occur onsite (which can incur cost). We ensure all products we supply are fit for purpose, and guarantee the products under our HALO guarantee.
In the past we have had an unfortunate experience where a client imported a kitchen tap directly. When the tap failed a few months later, the client was left with no redress. If we had supplied that product, it would have been sorted out under construction contract and Consumer Guarantees legislation.
Can the budget blow out?
Renovations can be tricky to price, as we never know exactly what we will discover until you start work. Our pricing includes a contingency sum for “just in case” surprises, like rotten timber framing or special delivery charges for long or high reach work and in most cases, this should cover any unexpected additional work.
By far the biggest budget blowouts occur because a client has added to the scope of the project, or changed the design part way through the build, or has a fixed idea in mind. Here’s how you can help avoid budget blowouts:
- Be open about your budget, so we can help you achieve the best result.
- Get engaged in the design process from the beginning and pay attention to the detail. If you don’t understand something, please ask. The less we fiddle with things once the build is underway, the more cost-effective it’s going to be.
- Know your priorities. It isn’t always possible to achieve everything on your wishlist, but we can help you achieve an incredible result for your budget, if you know your top priorities and are willing to compromise.
- Be open to new ideas – That perfect shelf you saw on Pinterest might look cute but is it really worth the true cost? Think about what you really need and be open to considering how you could achieve the same result in a more cost effective way.
- Don’t skimp on build quality – Fancy fixings can be added later when your budget allows. Putting your money into the quality of the build will be a better investment in the long run.
We will keep you up to date with what is happening onsite through weekly or fortnightly site meetings and project management software, so you can log in to see any photos or site communications, including budget and invoice updates along with programme progress or changes. Our Customer Portal getting started video is here.